You can contact our customer support team via phone, email, or through our website’s contact form. We are here to assist you with any questions or concerns.  

Yes, we encourage tenants to discuss lease renewals with us well before the lease expiration date. We will provide the necessary documentation to extend your lease.

 

If you lose your keys, please contact our office immediately for assistance. You may be charged for key replacement.

 

Rent can typically be paid through bank transfer, online payment systems, or at our office. Details will be provided in your rental agreement.

 

Pet policies vary by property. Please check the specific property listing or inquire with our team regarding pet-friendly options.

 

If you have a dispute with your landlord, please reach out to our property management team for mediation. We aim to resolve issues amicably and fairly.

 

We take property maintenance seriously. If you encounter any maintenance issues, please contact our property management team, and we will address them promptly.

If you need to break your lease early, please refer to your lease agreement for the specific terms regarding early termination. Generally, notice must be given, and penalties may apply.

Utilities vary by property. Some rentals include water and electricity, while others may require you to set up accounts with local utility providers.

 

Our lease durations vary, but most of our properties offer standard leases of 12 months. Short-term rentals may be available depending on the property.

 

Yes, a reservation fee is required to secure the property. This fee is typically deducted from your first month’s rent.

Typically, you will need to provide proof of identity, proof of income (such as pay slips or bank statements), references, and a completed rental application form.

 

While it’s not mandatory to view the property before applying, we highly recommend it. If you’re unable to view the property in person, we offer virtual tours and detailed descriptions.

Cape Town Property Rental Solutions, accessible at capetownpropertyrentals.com, is a leading real estate company specializing in property management and rental services in Cape Town, South Africa. With years of experience in the local property market, the company provides clients with customized solutions to meet their unique property needs, whether they are landlords seeking management services or tenants looking for the perfect rental home.

 

Yes, it is possible to apply for a property that you haven’t viewed. After booking and making your payment, the property will typically be reserved for you. Here are some key points to consider when applying for a property without an in-person viewing:

Reservation Process: Once you make a booking and payment, the property is usually taken off the market, ensuring it’s reserved for you.

Call the number on the listing directly or request the booking through view booking form.

After receiving a request, we’ll quickly organize a property viewing. Our goal is to make sure you’ll find your dream home.

Please note that we are required to provide current tenants at occupied properties at least 24 hours’ notice prior to scheduled showings.

Security deposit equals to one month rent and may vary based on credit. You need to pay the full amount before moving in.

We offer a variety of properties, including apartments, houses, townhouses, and vacation rentals in various neighborhoods across Cape Town.

You can apply online through our website by filling out the application form and submitting the necessary documents. Alternatively, you can visit our office for assistance.

Any problems that may affect the potential payment of rent should be notified to the relevant office straight away. You may be charged a fee for late payment of rent.

No, installing new locks on your own would violate the lease agreement terms. It’s possible to install a new lock upon request and approval; this may be a tenant charge depending on the situation.

In most cases, a tenant can only decorate or make changes to the property with the express permission of the landlord. We recommend receiving this permission in writing.

The pet policy depends on the terms in each specific lease agreement. You must notify our team of any pets before move-in.

When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms.

Don’t worry – accidents happen. Tell whoever is responsible for the property maintenance as soon as possible. You will be expected to cover the cost of putting it right.

Don’t try to ignore or hide damage because it could get worse, and it will only come out of your deposit at the end of the tenancy.